SUPPORT

Help Center

Answers to the most common questions about ToolTracked.

Getting started

How do I add my first tool?
Tap the orange "+" button in the bottom tab bar. Point your camera at a tool and tap the shutter button. The AI will identify the tool, brand, model, and estimated value. Review the details, adjust if needed, and tap "Add to Locker." You can also edit any field before confirming.
Do I need internet access to use the app?
You need an internet connection for AI tool identification (the photo is sent to Google's servers for analysis) and for syncing your inventory. Browsing tools you've already added works from the locally cached data.
How accurate is the AI identification?
The AI correctly identifies most common power tools, hand tools, and measuring equipment from major brands. It works best with clear, well-lit photos showing the brand name or distinctive features. For less common or generic tools, confidence may be lower — you can always edit the name, brand, model, and value manually.

Managing your tools

How do I move a tool to a different location?
Tap the tool in your inventory to open its detail view, then tap "Move Tool" and select the new location. You can choose from Work Truck, Home Shop, or any of your saved job sites.
How do I set up job sites?
Go to the "You" tab, then open Settings. You'll find a "Job Sites" section where you can add up to five named sites (for example, "Ashgrove Reno" or "Downtown Office"). These will appear as location options when adding or moving tools.
Can I edit a tool's value?
Yes. Tap the tool in your inventory and tap "Edit Value" to enter a new amount. The AI-estimated value is a starting point based on current retail pricing — you can adjust it to reflect what you actually paid, current condition, or local pricing.
How do I delete a tool?
Tap the tool in your inventory, scroll down, and tap "Delete Tool." You'll be asked to confirm before the tool is permanently removed.
Are the estimated values accurate?
Estimated values are generated by AI based on current retail pricing data and should be treated as approximations. They are useful as a starting point for insurance documentation, but you can and should edit values to reflect your actual purchase price or current replacement cost. Values are displayed in whatever currency you selected during sign-up.

Pro subscription

What does the free tier include?
Free accounts can track up to 20 tools with full AI camera identification, search, filters, and dashboard stats. No credit card required and no time limit.
What does Pro include?
Pro ($9.99/month or $99.99/year) gives you unlimited tools, the insurance PDF export feature, multi-currency support, and all future Pro features as they're released.
How do I cancel my subscription?
You can manage or cancel your subscription through the Settings screen in the app, or by visiting the Stripe customer portal. Your Pro features remain active through the end of your current billing period. After that, your account reverts to the free tier, but none of your tools are deleted — you just won't be able to add more than 20 or generate insurance reports.

Insurance export

What's in the insurance report?
The PDF report lists every tool in your inventory with its name, brand, model, serial number (if recorded), estimated value, location, and photo. It also includes your name, the report date, and summary totals. You can share it directly with your insurance provider.
Is the report accepted by insurance companies?
The report provides a comprehensive, photo-documented inventory that most insurers will accept as supporting documentation for a claim or policy application. However, each insurance company has its own requirements — check with your provider to confirm what they need.

Privacy and data

Who can see my tool inventory?
Only you. Your inventory is private and secured with row-level security in our database. We do not share your data with other users, advertisers, or third parties.
What happens to my photos?
When you scan a tool, the photo is sent to Google Gemini for identification and stored in your private storage bucket. Photos are not shared publicly or with other users. You can read more in our Privacy Policy.
Can I delete my account?
Yes. Contact us at support@tooltracked.com and we'll delete your account and all associated data from our systems.

Still have a question?

Email us at support@tooltracked.com and we'll get back to you within 24 hours.